Return Wise is built for Shopify merchants who want to offer store credit incentives — and exchanges — alongside original-payment refunds, giving customers a reason to come back without ever taking the refund option away.
When a refund goes back to the original payment method, that revenue leaves your store with no path back. There's no built-in nudge for the customer to return.
Processing returns manually wastes hours every week. Without automation, your team is stuck handling emails and spreadsheets instead of growing the business.
Without a clear store credit option at the moment of return, customers default to a refund — and you lose the chance to keep them in your ecosystem.
Give your customers a clean, on-brand return experience. No more email chains. Customers initiate returns in a few clicks, and you stay in control.
Offer customers a bonus for choosing store credit over cash. A small incentive (like 10% extra credit) keeps the revenue in your ecosystem and brings them back.
Let customers swap for a different size or colour — or shop your whole catalogue and put the return value straight toward it. Return Wise creates the replacement order, invoices any price difference, and issues any remainder as credit. Included from the entry paid plan.
Generate prepaid or customer-paid return labels through your own Shippo, EasyPost, or ShipStation account — including carrier QR codes for box-free drop-off. Both of you then watch the parcel move, with optional in-transit and delivered emails.
Shoppers start a return from Shopify's own customer account — no separate login, no order-number lookup. Their verified identity is the login, so the whole flow is fewer steps and harder to abuse.
The return portal and its emails speak English, Spanish, Brazilian Portuguese, German, French, Italian, and Simplified and Traditional Chinese — matched to each shopper without them choosing.
Set rules for how returns are handled based on order value, product type, return reason, or customer history. Automate decisions so your team doesn't have to make them manually.
Paste your written return policy and the AI assistant proposes matching rules and customer-facing copy, grounded in your real product types and tags. Nothing goes live until you review and apply it — it drafts, you decide.
See exactly how much revenue you've retained through store credit. Track adoption rates, return trends, and the direct financial impact on your bottom line.
Spot serial returners before they drain your margins. Configurable thresholds flag high-risk customers automatically, so you can enforce policy without the manual review.
Refund value is issued as native Shopify store credit, with optional bonus credit attached to the customer account. No separate wallet, no coupon juggling.
When a shopper asks for their data or asks to be forgotten, Shopify's compliance webhooks are answered automatically — export compiled in your admin, erasure carried out across every record. Retention windows are yours to set, and a data processing agreement covers the customers you serve. Where Return Wise is available →
Add Return Wise to your Shopify store with one click. No code changes needed.
Configure return policies, credit incentives, and automation rules to match your business.
When a customer starts a return, they see the store credit offer with a clear incentive to choose it.
Track every dollar saved in your dashboard. Watch refund losses shrink week over week.
Every return request lands on a single page with a transparent choice: take a cash refund, or take store credit plus your configured bonus. Let shoppers compare both options side by side. Weighing the options? Read our guide on store credit vs. refund on Shopify.
Return Wise doesn't just handle returns. It shows you the financial impact in real time. See how store credit incentives translate directly into retained revenue.
Return Wise installs as a Shopify app with one click. It connects directly to your store's order and product data. No theme modifications or code changes required. You'll be set up in under five minutes.
Return Wise currently serves merchants everywhere except stores based in the European Economic Area, the United Kingdom, or Switzerland — our data-transfer compliance package for those regions is in final legal review — and Brazil. Your shoppers can still be anywhere your store ships (except Brazil): a US store's customers in Europe use the return portal normally, in any of its eight languages. Want to know when EEA/UK availability opens? Email support@returnwise.app.
Return Wise presents store credit as a clear option alongside the standard refund — including any bonus you choose to add (for example, an extra percentage of credit). Customers can still choose a refund to their original payment method; the goal is to make store credit a visible, frictionless choice.
Yes. The rule engine lets you set different policies based on product type, order value, return reason, or customer tags. For example, you can offer higher credit incentives on high-margin products or restrict returns on sale items.
Return Wise has a free plan (5 returns/month) plus three paid plans billed through Shopify: Starter ($14.99/mo, 50 returns), Growth ($49.99/mo, 200 returns), and Pro ($99.99/mo, 400 returns). Paid plans include a 7-day free trial. Beyond your monthly allowance, a low per-return rate applies (from $0.40 on Starter down to $0.15 on Pro), and it only ever kicks in up to an opt-in Monthly Overage Budget that defaults to $0.
Return Wise is live on the Shopify App Store. Install it from the listing, set up your return portal with the guided wizard, and you can be live in minutes — start on the free plan, or try any paid plan free for 7 days.
Return Wise stores only the order, customer, and return data required to operate the app — nothing is shared with third parties for advertising or analytics. Data is encrypted in transit and at rest, hosted in managed PostgreSQL, and auto-purged based on the retention window you configure. We fully support Shopify's GDPR compliance webhooks for data export and deletion requests.
We request only the scopes needed to manage returns: read and write access to orders and customers, read access to products, permission to issue bonus store credit transactions, app proxy permission so we can host the customer-facing return portal on your storefront, and permission to upload your portal logo to your store's files. No payment processing, no app theme edits.
Uninstalling the app triggers Shopify's standard shop redaction webhook. Your shop data is removed from Return Wise within Shopify's 48-hour window. Store credit already issued to your customers remains valid on your store because it lives in Shopify, not in Return Wise.
Return Wise